Communication is important in all relationships, and your relationship with your remodeler is no exception. Effective communication between client and remodeler will reduce concerns and stress before, during, and after the project. Here are some tips for keeping the lines of communication open at key points.
selecting a remodeler—The best time to explore your level of comfort with a
remodeler’s communication style is while you are deciding who is going to build
your project. These early communications often reflect how your remodeler will
communicate during construction and after closing. Remodelers who are effective
communicators will encourage your questions and provide satisfactory and prompt
you reach a purchasing decision—Make sure you understand how you and your
remodeler will discuss the project and its progress. For larger projects,
remodelers encourage guided walk-throughs at critical stages of construction,
such as during structural framing, after electrical and plumbing rough-in, or
after drywall. In addition, find out how the remodeler manages phone calls and
emails, and ask how quickly you can expect a response when you have a concern.
seeing the schedule—The remodeler will present a detailed scope of work that
outlines the process and schedule. Use the scope of work as a guide to gain a
better understanding of the remodeling process and ask clarifying questions.
The construction schedule will also show deadlines for key decisions you must
make, such as paint colors, lighting and plumbing fixtures, and flooring
working with change orders—An essential part of owner-remodeler
communication is the change order, which is the remodeler’s procedure for
making changes after construction begins. Few projects are completed without
some changes along the way. Find out about this process before construction
begins. Also, learn the details of your remodeler’s warranty and service
remodelers have systems in place for communicating effectively with their
clients before, during, and after construction. These systems have been
developed over years with many clients, and deserve our respect.
At the same
time, your needs, preferences, and comfort level matter. Once you’ve settled on
a communication plan with your remodeler, stick with it! Good communication is
a key to a predictable and sane remodeling process that provides you and your
family the home you desire and deserve.
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