Who should I call when there’s a problem with my kitchen appliance in my new kitchen?

Q:

Who should I call when there’s a problem with my kitchen appliance in my new kitchen?

A:

Depending on the status and terms of your remodeler’s warranty, you have several options. But to know your options there will be some questions you will have to answer first;

• Is the appliance still under warranty?
• Who supplied the appliance in the first place, the remodeling contractor or an appliance store?
• Was the installation of the appliance done by the remodeling contractor or by someone that you hired?
• Are you looking to have the appliance repaired or replaced?

Answering these questions will help narrow down the options you will have for the people that you can and will call about it.

It is a good idea to call your remodeling contractor even if they didn’t install it; they will be able to give you advice on what to about the appliance and who to call to have it repaired if it’s not under warranty anymore.

If the appliance is of an older model or does not fit the decor of your kitchen then it’s probably better if you looked into buying a new one. The cost to repair appliances has become almost as much as buying a new one unless you believe that you are handy and can fix it yourself as long as you can get a hold of the proper parts (that seems less and less people these days as appliances are more computer controlled then ever before).

Depending on where you buy the appliance and what it is a lot of appliance suppliers will install the appliance for a nominal fee when they deliver it. Most places will even take the old broken appliance away with them saving you the problem of lugging the heavy thing out of the house and to the dump.

With newer appliances that are still under warranty you can usually find the warranty help line on the internet and call them directly. They usually are able to give you help tips to solve the problem or call a repair or warranty company to come and take care of it for you.

With a couple of phone calls you should be able to get the help that you require to repair or replace your troubled appliance.

Rob Abbott
Village Builders Inc.