Monday, May 12, 2014

Effective Communication: Key to a Successful Remodeling Project

Effective Communication: Key to a Successful Remodeling Project

Communication is important in all relationships, and your relationship with your remodeler is no exception. Effective communication between client and remodeler will reduce concerns and stress before, during, and after the project. Here are some tips for keeping the lines of communication open at key points.

When selecting a remodeler—The best time to explore your level of comfort with a remodeler’s communication style is while you are deciding who is going to build your project. These early communications often reflect how your remodeler will communicate during construction and after closing. Remodelers who are effective communicators will encourage your questions and provide satisfactory and prompt answers.

As you reach a purchasing decision—Make sure you understand how you and your remodeler will discuss the project and its progress. For larger projects, remodelers encourage guided walk-throughs at critical stages of construction, such as during structural framing, after electrical and plumbing rough-in, or after drywall. In addition, find out how the remodeler manages phone calls and emails, and ask how quickly you can expect a response when you have a concern.

On seeing the schedule—The remodeler will present a detailed scope of work that outlines the process and schedule. Use the scope of work as a guide to gain a better understanding of the remodeling process and ask clarifying questions. The construction schedule will also show deadlines for key decisions you must make, such as paint colors, lighting and plumbing fixtures, and flooring materials.

When working with change orders—An essential part of owner-remodeler communication is the change order, which is the remodeler’s procedure for making changes after construction begins. Few projects are completed without some changes along the way. Find out about this process before construction begins. Also, learn the details of your remodeler’s warranty and service program.

Successful remodelers have systems in place for communicating effectively with their clients before, during, and after construction. These systems have been developed over years with many clients, and deserve our respect. 

At the same time, your needs, preferences, and comfort level matter. Once you’ve settled on a communication plan with your remodeler, stick with it! Good communication is a key to a predictable and sane remodeling process that provides you and your family the home you desire and deserve.

Warm Regards,

Doug Abbott
Village Builders

This is an excerpt from a newsletter that is distributed to all former, current and future clients of Village Builders Inc.  If you would like to receive this newsletter feel free to email me at

Rob Abbott
Operations Manager
Village Builders Inc

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